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Frequently Asked
Everything you need to know about ordering, delivery and caring for your Maison Arden pieces.
Standard courier arrives within 3–5 business days and Express Air within 1–2. Orders placed before 2pm CET ship the same day, with complimentary carbon-neutral delivery worldwide.
We offer complimentary returns within 30 days of delivery. Items should be unworn with original tags. Refunds are issued to your original payment method within 5 business days of receipt.
Each product page includes a detailed size guide with measurements. For tailoring or in-between sizes, our specialists are happy to advise — just select "Product & Sizing" in the form above.
Yes — private styling appointments are available at all boutiques. Select "Private Appointment" in the form above or call your nearest atelier directly.
Each garment includes detailed care guidance. In general, store knitwear folded, steam to refresh, and use a specialist dry cleaner for tailoring. Complimentary lifetime repairs are included on every piece.
Yes. Add complimentary gift wrapping at checkout — ivory tissue, a satin ribbon and a hand-written message card, presented in our signature box.
Orders can be amended or cancelled within one hour of placing them. Contact client care as soon as possible and we'll do everything we can before your order enters fulfilment.
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